Leading Multinational Bank Integrates Search and Chatbot Capability using NLP/NLU – Driving Customer Engagement and Self-Service.
A leading American Multinational Investment Banking Services Company wanted to devise a smarter and more effective way for their users to be more productive at their jobs and boost customer satisfaction.
To achieve this - the bank wanted to integrate a customized NLP chatbot solution into their existing customer portal – this would empower the bank to address more queries, in a shorter time and ultimately enable customer self-service.
Dive through this customer success story to discover how USEReady:
- Used Rasa to successfully architect and enable an NLP and NLU chatbot solution
- Helped the bank to replace manual research interaction with automation
- Helped boost customer satisfaction
- Empowered the bank to process multiple requests with higher accuracy
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